Returns & Exchanges
Due to the perishable nature of our products, UNREAL accepts returns or replacement requests within 14 days of delivery for items that arrive damaged or incorrect. We are committed to ensuring your snacks arrive in perfect condition and will rectify any issues with your order immediately.
Report the Issue
Contact our support team within 14 days of receiving your order, providing your order number and clear photos of the damaged or incorrect food items.
Verification Process
Our quality assurance team will review your submission within 48 hours to verify the claim against our freshness and shipping standards.
Selection of Remedy
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment sent via express delivery.
Disposal or Return
For safety and hygiene reasons, we typically do not require the physical return of food items; you will be instructed to safely dispose of the product once your claim is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing