Frequently Asked Questions
Everything you need to know about your UNREAL orders.
How do you ensure the freshness of my order during shipping?
We use specialized temperature-controlled packaging and insulated liners combined with high-performance cooling packs to ensure your products arrive in peak condition.
Where does UNREAL ship to?
Currently, we ship to all 48 contiguous states in the US. We do not ship to P.O. boxes or internationally at this time to maintain food safety standards.
What is your return policy on food items?
Due to the perishable nature of our products, we cannot accept physical returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are UNREAL products suitable for specific dietary restrictions?
Many of our products are gluten-free, vegan, or keto-friendly. Please check the 'Ingredients' section on each individual product page for detailed nutritional information and allergen warnings.
Can I track my delivery in real-time?
Yes. Once your order is processed, you will receive a confirmation email with a tracking number and a link to monitor your shipment's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.